Burgoynes Transport

 

 

 Customer Survey Results

 

Customer Survey Results

 

As part of our measurement and evaluation strategy to continuously improve our performance a 'Customer Satisfaction Questionaire' is regularly sent out to our clients.

The results of this exercise show an overall figure for customer satisfaction of 88.5%

Questions and Ratings:

1. How would you rate the consistency of our service?

90% Excellent

2. How would you rate our speed of response to your needs?

89% Excellent

3. How would you rate the timeliness of our delivery?

84% Excellent

4. How would you rate the the helpfulness of any of our staff with whom you have had contact?

91% Excellent

5. If you have made a complaint, how would you rate the way it was handled?

86% Excellent

You can also view some of the testimonials we have received by visiting our Testimonials page.